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I have some problem in my card. payment is made twice

New Here ,
Oct 21, 2019 Oct 21, 2019

hello I have some problem in my card.
because payment is made twice.
It's not accurate, but i've heard that monthly payments have been made twice in my message
The situation appeared to have lasted about two months.

So about 20.48 dollars seems to have lasted twice and for about two months. I'm in a hurry. Tell me the answer to this.
and... I can't wait to settle this matter. I want to get a refund and use your app with confidence.

I would like to change the payment to once a month and get a refund for the payment made twice a month

 

Additionally...
As i am korean, it is a little hard to speak english. I hope you understand

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Community Expert ,
Oct 21, 2019 Oct 21, 2019

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact/support.html 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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Adobe Employee ,
Oct 21, 2019 Oct 21, 2019
LATEST

Hi there,

Apologies for the poor experience. It seems that you had purchaed two orders using two email address. One of the order is with gmail account and other one is with naver [dot] com account.  Please contact our customer care https://helpx.adobe.com/support.html to help you with cancellation and refund.

 

^Ani

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