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I have two subscriptions and I don't understand why.

New Here ,
Sep 13, 2019 Sep 13, 2019

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I had a 20 GB Photography plan that I upgraded in the past to a 1 TB Photography plan.

Now I have two plans.

Can you cancel the 20 GB Photography plan?

 

Thanks

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correct answers 2 Correct answers

Community Expert , Sep 13, 2019 Sep 13, 2019

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

 

if that link showing how to cancel doesn't help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html 

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Community Expert , Sep 13, 2019 Sep 13, 2019

This is a user-to-user forum for the most part.  We can't cancel your subscription but you can.  

 

Sign-in to your Adobe account to confirm exactly what you're paying for and when the plan(s) expire.  

 

Photography Plan is an annual commitment.  So cancelling early could result in an early termination fee -- 50% of remaining months of service -- unless you can persuade an Adobe customer care agent to waive that fee for you.

 

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Community Expert ,
Sep 13, 2019 Sep 13, 2019

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https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

 

if that link showing how to cancel doesn't help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html 

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Community Expert ,
Sep 13, 2019 Sep 13, 2019

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This is a user-to-user forum for the most part.  We can't cancel your subscription but you can.  

 

Sign-in to your Adobe account to confirm exactly what you're paying for and when the plan(s) expire.  

 

Photography Plan is an annual commitment.  So cancelling early could result in an early termination fee -- 50% of remaining months of service -- unless you can persuade an Adobe customer care agent to waive that fee for you.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Sep 13, 2019 Sep 13, 2019

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Thank for the reply

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Community Expert ,
Sep 14, 2019 Sep 14, 2019

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you're welcome.

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