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jv63823593
Participant
September 13, 2019
Answered

I have two subscriptions and I don't understand why.

  • September 13, 2019
  • 2 replies
  • 719 views

I had a 20 GB Photography plan that I upgraded in the past to a 1 TB Photography plan.

Now I have two plans.

Can you cancel the 20 GB Photography plan?

 

Thanks

    This topic has been closed for replies.
    Correct answer Nancy OShea

    This is a user-to-user forum for the most part.  We can't cancel your subscription but you can.  

     

    Sign-in to your Adobe account to confirm exactly what you're paying for and when the plan(s) expire.  

     

    Photography Plan is an annual commitment.  So cancelling early could result in an early termination fee -- 50% of remaining months of service -- unless you can persuade an Adobe customer care agent to waive that fee for you.

     

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    September 13, 2019

    This is a user-to-user forum for the most part.  We can't cancel your subscription but you can.  

     

    Sign-in to your Adobe account to confirm exactly what you're paying for and when the plan(s) expire.  

     

    Photography Plan is an annual commitment.  So cancelling early could result in an early termination fee -- 50% of remaining months of service -- unless you can persuade an Adobe customer care agent to waive that fee for you.

     

    Nancy O'Shea— Product User & Community Expert
    jv63823593
    Participant
    September 14, 2019
    Thank for the reply
    kglad
    Community Expert
    Community Expert
    September 14, 2019
    you're welcome.
    kglad
    Community Expert
    Community Expert
    September 13, 2019

    https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

     

    if that link showing how to cancel doesn't help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html