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i keep getting a error when i try and update so i uninstall lightroom and photoshop

New Here ,
Apr 24, 2023 Apr 24, 2023

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this is the error i am getting 

 

windows can not find common files\adobe\adobe desktop common\elevation manager\adobe installer.exe'

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Creative Cloud , Installation , New user

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Adobe Employee ,
Apr 24, 2023 Apr 24, 2023

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Hi there,

 

Thank you for writing to us. Happy to help!

 

Kindly try to remove Adobe Application Manager using Cleaner tool and try to reinstall the product.

Clean your computer of cc files:

http://www.adobe.com/support/contact/cscleanertool.html

Reinstall the cc desktop app:

https://creative.adobe.com/products/creative-cloud.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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what's your os version?

which lightroom and photoshop versions are you trying to update?

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