I keep getting a trial version even though I have a license. How do I fix it?

Question

I need help with licensing issues.  I have a site license of Adobe CC for my classroom.  I installed the software on 1 computer and activated the license.  Once it worked, I migrated all data to the other 39 machines.  This worked on most of the computers.  However, on about 5, whenever you open an app (Photoshop) it starts a trial version instead of the licensed version. When I click to add license, it says it can't find my account, even though I am using the correct one.  Is there a way that I can just type in the serial number? Any help for getting these computers properly licensed is appreciated.  I'm using Mac OS 10.11.2.

John T Smith · Accepted Answer

Mac Migration and Time Machine DO NOT WORK properly with Adobe program activations due to hidden registration files that are not included when Migration or Time Machine make their copies

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

Ned Murphy · Answer

I don't know if the following applies to your situation, but it is worth checking...

What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238

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