I keep getting Activation Limit Reached becase of "Unknown Windows Device"

[dv8kiwi]

When I start a CC app I keep getting Activation Limit Reached, even though I'm only using it on two devices. When I go Manage My Plan > Activated Devices there are 3 devices - My desktop and my laptop plus one other device: "Unknown Windows Device"

So whenever I deactivate it after a time it comes back again, and my apps get activation limit reached. this is extremely annoying. What's going on and how do I stop it?

[Peru Bob]

Go here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

and

[dv8kiwi]

Thanks for trying but you're just telling me to contact Adobe? Why don't you just say that? I'm sorry but I don't see that as a helpful suggestion in a forum.

[Jeffrey_A_Wright]

Dv8kiwi, I am sorry but only our support team is able to assist with activation issues. The general public, which is responding on this discussion board, has no way to manage the activations for you.

[Jeffrey_A_Wright]

You can also use the process listed in https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html to manage the activations for an individual Creative Cloud membership. What type of Creative Cloud membership do you have, Dv8kiwi?