Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

I keep getting an Error 102 when I try to install. Help?

New Here ,
Mar 18, 2015 Mar 18, 2015

I'm trying to install Creative Cloud.

TOPICS
Creative Cloud
10.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 22, 2024 Feb 22, 2024

Kindly Find the Fix that worked for Most of the Users.
Thanks:

Aamir Khan

Translate
LEGEND ,
Mar 18, 2015 Mar 18, 2015

Nobody can tell you anything without proper system info or other technical details.

Mylenium

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 19, 2015 Mar 19, 2015

Hi Sara,

Error 101/102 normally appear when the the installer is unable to extract the files.

This could be due to a corrupt/incomplete download, the installer trying to extract at a location it does not have permissions to, or just plain permissions issue.

Also see, http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html for help with Error 101 and 102.

1. Ensure that you're downloading to a writeable user location, and not to "Program Files" or Applications" folders

2. Try solution 1 and restart the download

3. Try solution 2 to clear some space if you're running low

4. Ensure that you're logged in with Admin privileges

Regards,

Sheena

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 22, 2024 Feb 22, 2024
LATEST

Kindly Find the Fix that worked for Most of the Users.
Thanks:

Aamir Khan

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines