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sararaks
New Participant
March 19, 2015
Answered

I keep getting an Error 102 when I try to install. Help?

  • March 19, 2015
  • 3 replies
  • 10820 views

I'm trying to install Creative Cloud.

This topic has been closed for replies.
Correct answer Mohammad Aamir Khan

Kindly Find the Fix that worked for Most of the Users.
Thanks:

Aamir Khan

3 replies

Mohammad Aamir Khan
Adobe Employee
Mohammad Aamir KhanCorrect answer
Adobe Employee
February 22, 2024

Kindly Find the Fix that worked for Most of the Users.
Thanks:

Aamir Khan

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    March 19, 2015

    Hi Sara,

    Error 101/102 normally appear when the the installer is unable to extract the files.

    This could be due to a corrupt/incomplete download, the installer trying to extract at a location it does not have permissions to, or just plain permissions issue.

    Also see, http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html for help with Error 101 and 102.

    1. Ensure that you're downloading to a writeable user location, and not to "Program Files" or Applications" folders

    2. Try solution 1 and restart the download

    3. Try solution 2 to clear some space if you're running low

    4. Ensure that you're logged in with Admin privileges

    Regards,

    Sheena

    Mylenium
    Mylenium
    Brainiac
    March 19, 2015

    Nobody can tell you anything without proper system info or other technical details.

    Mylenium

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