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Vathees
Vathees
Participant
December 29, 2019
Question

I lost my Adobe Pack licences after I updated to macOS Catalina a

  • December 29, 2019
  • 1 reply
  • 753 views

Hi there 

 

I kindly bring you an issue that curently I faced with my MacBook Air. I updated my OS last week with Catalina and after that I lost my Adobe Pack licenced.  I bought my MacBook Air in Sri Lanka with inbuild Adobe Pack. 

 

Could you please someone help me to come out from this issue ? 

 

 

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 29, 2019

    I don't know what you mean by Adobe pack, but the only help I have is below

     

    For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
    -Log-in to your account https://account.adobe.com/products
    --then click Order history on the left and the link to your order that shows on the right
    --and finally click the link "Downloads and serial numbers" that will appear
    -if you did not buy direct from Adobe via download you must find your original install
    --if you have an Education or volume license you MUST use your original media
    --the link for an Education or volume license download is not available at all
    -if you bought a disc and don't have a drive you will need to buy an external USB drive
    -if you bought a download from a 3rd party vendor you will need to contact that vendor

      Vathees
      VatheesAuthor
      Participant
      December 29, 2019

      Thsnk you very much for your kind reply.

       

      I never bought Adobe Pack It came with MacBook Air when I buy here in Sri Lanka. Adobe Pack including Premiere Pro, Photoshop

       

      Should I contact Apple Dealer to sortout this issue  or any other ways to solve? 

      T
      Test Screen Name
      Legend
      December 29, 2019

      Thank you for your prompt reply Yes its Adobe Creative Suit. 

       

      Is there any way to get it back ?? 


      It is absolutely impossible to get Creative Suite to run in Catalina. Apple have forced you to get all new software. You can expect this with every macOS upgrade, it's a bonus when it does not happen.

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