I lost my install cd's. I need to re-install software. How can I get help?

[Gast]

I am sure I registered my software. I had Premire and Photoshop. I installed them on my previous computer. I then uninstalled them because I had computer problems. I then bought a new laptop and went to look for my original install cd and am unable to find them. Since I am sure I registered the original purchae, can anyone at Adobe help me locate my registration and help me install the two programs on my new laptop? Thank you.

[Preran]

Copying content from this document:http://kb2.adobe.com/cps/152/tn_15290.html#main_Check_your_Adobe_account_online

Check your Adobe account online

If you registered online or purchased a product download, you can find your serial number in your Adobe account.

1. Sign in to your Adobe account with your Adobe ID (your email address) and password.
2. Click My Adobe, and then click My Products.
   

Note: If you don't see your serial number, contact Customer Service. For example, older registrations for Macromedia-branded products don't appear in Adobe accounts.

[Gast]

It has been so long ago that I do not have any recall on my account info, registration info, etc.... Can you search your database to find my name Chris Hobbs and the laptop serial number 76094853Q toshiba laptop that I installed the software on originally? Thank you.

[Preran]

Do you remember the email ID with which you registered. In that case, you can retrieve your password from the Adobe site and log in. For more info, see http://kb2.adobe.com/cps/167/tn_16721.html

If you are still unable to resolve your problem, contact customer support (http://www.adobe.com/support/contact/)

[Gast]

i recall my original adobe id but it is an email that is no longer in use or active so doing the retrieve feature won't help. my original email id would have been cbh1997@knology.net