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marzenag13217172
marzenag13217172
Participant
April 18, 2019
Question

I lost my money

  • April 18, 2019
  • 2 replies
  • 169 views

Hello! I have a question because i bought Acrobat Pro DC and i was sure there is only for 1 month and I wasn't use it anymore, but in every month it took 30€ from my account, and i lost 120€. I noticed it today and i don't know what to do. Could you tell me if i lost my money, can i recover it?

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 18, 2019

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat link https://helpx.adobe.com/contact/support.html

Also, there is a difference in a monthly subscription and an annual subscription with monthly payments

SOME programs are available Monthly https://forums.adobe.com/message/10817508 - links and pictures

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 18, 2019

No, you can't recover that money. I suppose that you have a month to month subscription, so you can cancel at any moment. But it's like any subscription you take: You need to monitor the renewal conditions. And I monitor my accounts and credit cards on a nearly daily basis.

ABAMBO | Hard- and Software Engineer | Photographer
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