I'm having trouble updating Fireworks CS6

[waiello_]

Can't seem to get latest update in the cloud to take. It downloads then fails the install.

[Jeffrey_A_Wright]

Do you receive any specific error messages?  If not then I would recommend reviewing your installation log files to determine the exact errors you are experiencing.  You can find details on how to locate and interpret your installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.  Please feel free to respond to this discussion with any specific error messages you uncover.  Also which operating system are you using?

[georgthegreatest]

Hi!

I'm also experiencing this problem. It turned out that actual problem occurs during extension manager installation (which, as I understand, was run by Fireworks Installer).

Here is some part of log file:

08/03/13 15:35:44:840 | [INFO] |  | OOBE | DE |  |  |  | 3284 | ----------- Payload: Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} -----------

08/03/13 15:35:44:840 | [INFO] |  | OOBE | DE |  |  |  | 3284 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6\Adobe Extension Manager CS6.exe")(Seq 13)

[Jeffrey_A_Wright]

Extension Manager is installed by a number of Adobe Creative applications.  Have you removed your Adobe Creative software and reinstalled per the error message you have posted George?

[georgthegreatest]

Hi, Jeff.

No, I didn't touched anything at all.

Two updates came at once — Photoshop and FIreworks.

Photoshop installed succesfully, Fireworks failed,

Shoul I try to remove Extension Manager?

[Jeffrey_A_Wright]

Yes George I would recommend removing the Extension Manager and reinstalling.  Since it is a shared component the best option would be use the uninstallers in the Programs and Features control panels to remove the Adobe Creative software which utilizes the Extension Manager.

The Extension Manager will then be reinstalled when you install an application where it is a shared component.

[georgthegreatest]

Greetings, Jeff.

The problem is that I don't have Extension Manager in unintall list, so I can't remove it.

[Manish-Sharma · Accepted solution]

Hey George,

As Extension Manager is a shared component you may not find a seperate uninstaller in the control panel.

You have to either uninstall any single product like Photoshop or fireworks or uninstall the complete suites.

Re-install shall fix the corrupt file.

Having said that you may also try the below suggestion which will not require you to uninstall and re-install any product.

• Navigate to C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6\Adobe Extension Manager CS6.exe"
• Rename the existing version "Adobe Extension Manager CS6, e.g. to AEMCS6-old.exe
• Open the media, Download install files:
• Navigate to Adobe CS6\payloads\AdobeExtensionManager6.0All\Assets1_1.zip
• Sort by name, and pick file 1 (full name _1_22e262c67d75893f0c113606faee3e48)
• Extract it to Program Files (x86)\Adobe\Adobe Extension Manager CS6
• Rename it to Adobe Extension Manager CS6.exe

Hope this helps.

Thanks,

Manish Sharma