I make payment yesterday but today can not use my product .

Forum|Forum|6 years ago
July 20, 2019
3 replies
190 views

I make payment yesterday but today can not use my product . my plan is Photoshop and Lightroom , I contact customer service they not improve and not give good answer for me , He tell me to calling xxxxxxxx for contact support? Do you have the other way for that ? Email ? Chatting? Have anyone can email to me and edit it ? You send bill to me again after I make payment and now I can not sign in to my program please contact and help me soon ,Thank you

Creative Cloud

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pongbuns21937389Author

Participant

not see like this . but evrytime i choose Paid monthly for Photoshop and lightroom

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Abambo

Community Expert

What do you see when you visit this page:

https://account.adobe.com/plans

It should show the plan you subscribed to! Does it that?

It should show something like this:

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

why can't you use your programs?

and to chat with support: using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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