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i need help for older version

New Here ,
Jul 16, 2023 Jul 16, 2023

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i just subscribe the CC, but i cant download the apps cause of my machine not compatible. can i know how to download older version. 

 

tried click direct link, but no email received.

 

after a while there no option for direct link too..

 

my macOs is 10.13

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correct answers 1 Correct answer

Community Expert , Jul 18, 2023 Jul 18, 2023

@JYE 

 

download the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

run the installation file as an administrator.

 

run the installed cc desktop app as an administrator.

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Community Expert ,
Jul 16, 2023 Jul 16, 2023

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Community Expert ,
Jul 16, 2023 Jul 16, 2023

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check the app specs to find the versions compatible with your os, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

then:

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...

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New Here ,
Jul 17, 2023 Jul 17, 2023

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Thanks

 

i tried, the download link works. but photoshop can't install , it has error code 41

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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Error code 41 means you don't have sufficient privileges to install. You should contact your administrator. https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

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New Here ,
Jul 18, 2023 Jul 18, 2023

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i dont get it? my subscription isnt priviledge?

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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@JYE 

 

download the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

run the installation file as an administrator.

 

run the installed cc desktop app as an administrator.

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New Here ,
Jul 18, 2023 Jul 18, 2023

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thanks, it works. but what an administrator means? 

 

i tried installed, then the process open the cloud app. but my cc desktop show page not availbleScreen Shot 2023-07-18 at 11.36.13 PM (2).png

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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quote

 but what an administrator means? 


By @JYE

 

That is for Windows only, not Mac.

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New Here ,
Jul 18, 2023 Jul 18, 2023

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ok, i've install and the page is not showing... i need to open from CC desktop?

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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did you download a cc desktop app compatibile with your older os?

 

kglad_0-1689705029053.png

 

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New Here ,
Jul 19, 2023 Jul 19, 2023

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this is my version.

Screen Shot 2023-07-19 at 8.26.11 PM (2).png

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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and what do you see in the apps section?

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New Here ,
Jul 19, 2023 Jul 19, 2023

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is still page not available

Screen Shot 2023-07-18 at 11.36.13 PM (2).png

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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do a clean cc install carefully following each applicable step:

uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os


restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials


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New Here ,
Jul 19, 2023 Jul 19, 2023

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followed steps and reinstall photoshop. but this error happened

Screen Shot 2023-07-20 at 12.05.37 PM (2).png

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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restart your computer and retry install, IF ps is not already installed.

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New Here ,
Jul 20, 2023 Jul 20, 2023

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tried, still the error 41
Screen Shot 2023-07-20 at 6.04.45 PM (2).png

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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you're using a restricted account. let adobe support access your computer via chat and fix the issue. 

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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