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Nancy_Berrios
Participant
August 22, 2018
Answered

I need technical support to install the program through the Admin Console

  • August 22, 2018
  • 1 reply
  • 276 views

My name is Nancy Berrios. The University of Puerto Rico at Bayamon acquired a license from Adobe CS standard for equipment with Computerlink. I have tried to install it by the Admin Console and it does not provide any access. Jesenia Lopez is the saleswoman who told me to call Technical Support in Spanish but the phone numbers do not work. For this reason I am trying to make a chat or send a message.
I need help to install Adobe CS programs to do pending jobs. I appreciate the help you can provide. Thanks

    This topic has been closed for replies.
    Correct answer John T Smith

    CS6 (and earlier) no longer receive direct support from Adobe

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

    --Also read for more information https://forums.adobe.com/thread/2458382

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 22, 2018

    CS6 (and earlier) no longer receive direct support from Adobe

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

    --Also read for more information https://forums.adobe.com/thread/2458382

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