I paid, but my subscription was not activated

[ZEYGU I Berk]

I paid for my adobe account today, but there are still trial version errors, etc. i'm running into it and I can't log in to the account. In the billing section, my payment paid today does not appear. I've also tried all the steps in the support section.

[kglad]

@ZEYGU I Berk 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[ZEYGU I Berk]

it also still appears paid on the scanner. Unfortunately, I have tried all of these steps.

[kglad]

what do you mean, by "paid on the scanner"?

and why can't you log into your account?  (have you tried different browsers?)

[ZEYGU I Berk]

https://www.adobe.com / when I enter it, it also looks paid. But my bank statement says it was also paid. In addition, it warns me that pay has been received every time I make the transaction, but the subscription does not arrive. I can log in to my account.

[ZEYGU I Berk]

[kglad]

what's that warning "fatura sorunu" mean?

[ZEYGU I Berk]

[kglad]

p.s. i edited your screenshot to block your email address.  be careful, these are public forums.  if there's anything else you want blocked, let me know.

[ZEYGU I Berk]

If you please, 2.can you also edit the screenshot?

[kglad]

sorry about that. i (thought i) edited your screenshot before.

[ZEYGU I Berk]

What should I do for this problem 😞

[kglad]

in your screenshot, what does that warning "fatura sorunu" mean?

[ZEYGU I Berk]

[kglad]

thank you.

to fix that billing issue, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Shivangi_Gupta]

Hello there,

We're sorry for the trouble. We checked that the subscription has been activated yesterday from our end.

Have you tried signing out and then signing back in to Creative Cloud desktop app?

Let us know.

Regards,

Shivangi