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I paid for Illustrator but it will not let me download the software

New Here ,
Jan 10, 2017 Jan 10, 2017

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I paid for a visa Illustrator software but it will not let me download the software and down my payment each month what I'm doing with this problem I mean I paid for the software though until now it is not paid, they require payment site Thank you all meet me

[Edited title for clarity and moved from the forum Lounge to a support forum - Moderator]

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correct answers 1 Correct answer

Community Expert , Jan 11, 2017 Jan 11, 2017

check your account to verify your subscription is what you expect and to verify your adobe id, Adobe ID

then, if you confirm both, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Expert ,
Jan 10, 2017 Jan 10, 2017

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do you have a 64bit computer that you're trying to use with ai?

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New Here ,
Jan 11, 2017 Jan 11, 2017

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Yes, of course


					
				
			
			
				
			
			
			
			
			
			
			
		

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Community Expert ,
Jan 11, 2017 Jan 11, 2017

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check your account to verify your subscription is what you expect and to verify your adobe id, Adobe ID

then, if you confirm both, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
Sep 29, 2022 Sep 29, 2022

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how do I get out AND SIG N IN?

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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read the information at the 2nd link!

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