I purchased Premiere Elements and Photoshop 2019, and I did not try to install until recently.

Forum|Forum|4 years ago
January 27, 2022
4 replies
346 views

I purchased Premiere Elements and Photoshop 2019 [~~was: 2017~~], and I did not try to install until recently. I am being told that I have to purchase the latest version, in order to install. Is there any other way? My laptop is brand new, an HP recently purchased in Costco. I have enough space and i5. What can I do to acquire my, already paid for, software?

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Peru Bob

Community Expert

Are you having trouble downloading or installing?

C

Covenant KeepersAuthor

Participating Frequently

I am having trouble installing. Sorry for the misunderstanding.

John Waller

Community Expert

First download and install the Adobe Cloud desktop app. No need to subscribe. Just install it.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Then install Elements 2019.

John T Smith

Community Expert

Two ideas that MAY work to install and/or run old programs in Windows 10 (and MAYBE Windows 11 ?)
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

C

Covenant KeepersAuthor

Participating Frequently

I appreciate your reply and help, but I still have not been able to download my software. I tried all that you suggested. Is there anything else I can do?

Thank you!