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I purchased Premiere Elements and Photoshop 2019 [was: 2017], and I did not try to install until recently. I am being told that I have to purchase the latest version, in order to install. Is there any other way? My laptop is brand new, an HP recently purchased in Costco. I have enough space and i5. What can I do to acquire my, already paid for, software?
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2019, not 2017. My mistake.
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What operating system?
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Windows 11
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Two ideas that MAY work to install and/or run old programs in Windows 10 (and MAYBE Windows 11 ?)
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html
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I appreciate your reply and help, but I still have not been able to download my software. I tried all that you suggested. Is there anything else I can do?
Thank you!
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See screenshot from PS Elements 2019 System Requirements. Keep in mind that 2019 software predated the release of Windows 11 by 2-1/2 years:
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Thank you for your help Nancy!
I have all of the requirements, except the fact that I ahve Windows 11. Does this mean that I will not be able to use the software that I paid for?
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have*
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Are you having trouble downloading or installing?
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I am having trouble installing. Sorry for the misunderstanding.
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First download and install the Adobe Cloud desktop app. No need to subscribe. Just install it.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
Then install Elements 2019.