I subscribed to a 3 year student plan contract and I thought it would be cancelled upon graduation

New Here ,
Aug 28, 2022 Aug 28, 2022

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Hi, 

I subscribed to a 3 year student plan contract from August, 2019 onwards and am aware of the constant increase in subscription charges. I assumed my plan would be terminated upon the end of the 3 years (August 2022) but I am still getting charged for the plan. And when I try to cancel it, they ask me to pay the very expensive cancellation charges. The contract is for 3 years, I do not understand. 

PLEASE PLEASE HELP ASAP. 

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Activation , Creative Cloud , Installation

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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Type "Agent" in the chat box to bypass the chatbot and be connected to a person
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https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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