I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

[John Stanowski]

I just subscribed to Creative Cloud. I downloaded a bunch of apps. Tried them all out. All was well.

But then I opened After Effects CS6 and it was telling me that I was in a Trial mode. Huh??

I then opened Adobe Illustrator CS6 and it's the same thing. What's going on?

The only thing I can think of is: I logged into my office computer (I did this at home so far) and downloaded from there as well.

Is it because I was signed in on my work machine that now my home machine is suddenly in trial mode?

I didn't have any of the applications opened in more than one place.

What's going on?

[Jeff A Wright]

Maryal I am sorry you have faced difficulties with your subscription as well.  If you have tried the steps offered in this thread the please contact our support team so they can evaluate your subscription status.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

[Vectorveen]

Problem 100% solved! It was the language.

[Jeff A Wright]

Interesting so if you switch back to German or another language does it then put you back in trial mode?

[timnld]

Jeff A Wright wrote:

Interesting so if you switch back to German or another language does it then put you back in trial mode?

Yes, it does.

[Jeff A Wright]

Thank you for your response.  I have reported the issue and we will attempt to duplicate it on our side.

[thomas.galibert]

I bought a english version of creative cloud but the installation manager installed automaticaly a french version. So, Photoshop asked me for a trial number, ... How can i change the language and install a english version ??

Thanks.

[Jeff A Wright]

Ok I have confirmed that if you are in Europe there is the option to buy English only or Multiple Language version of Creative Cloud.  Please check your order to confirm which you ordered.  If you purchased English only you can adjust the Adobe Application Manager setting by clicking on your Name in the top left hand corner and choosing Preferences.

By default AAM is detecting the language used by your Operating System which is why this additional configuration option is necessary if you purchased the English only version of Creative Cloud.

Thanks to Timnld and KamilRusiecki for their assistance in helping us investigate this issue.

[pushingpandas.io]

Mr. Wright,

I (wronly) bought ENGLISH only. Is it possible to switch my Account to MULTIPLE LANGUAGE so I can use them in my native language (German)?

[Jeff A Wright]

You will want to work directly with our support team.  They should be able to assist you with getting your subscription changed.

[pushingpandas.io]

How can I reach them? due Timezones Chatting Times are difficult for me and I cant find any support ticket service or email adress. Thanks

[m_ndl0rd]

Here's how to get to chat with an agent:

Go to:

http://helpx.adobe.com/contact/index.html

Select Creative Cloud as the product. In the section 'What you need help with', select Orders, Refunds, Exchanges.

Click on Need More Help to see the chat option.

[pushingpandas.io]

Thank you. The CHAT WITH AN AGENT is greyed out. There is no button to click on it. only ASK OUR EXPERTS is clickable. Iam using OSX and Safari Brower

[Jeff A Wright]

Please use Firefox or Chrome.  I have experienced the same difficulties utilizing Safari.

[amandar72305175]

So I have the same issue now in 2015.. how is this possible? I really need my software and have been an adobe costumer for 2 years now.

It keeps asking me for a licencecode and that I'm in trailversion even though I already paid my money to you..

The only fix you recommended is that i share my computerscreen with you?! Why would I allow you to be able to get in my computer .. I think that invades my privacy a LOT

Hope you can help, already tried 'buy your licence now' button but isnt working...

[Caerius_VFM]

I click the license this software and this window  pops up  and then closes and opens  again.... in  the adobe cc it still shows premiere as trial...  help pls?

[ahisap31589956]

Could you fix tit? I have the exact same problem. It just keeps popping up even though I already validated the license.

[Jeff A Wright]

Ahisap31589956 I would recommend utilizing the Host File fix option available in the CC Cleaner Tool.  You can download the tool at Use the Adobe Creative Cloud Cleaner Tool to solve installation problems .  For additional details I would recommend reviewing Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications  which has had several updates since this discussion was originally started.

[ahisap31589956]

I've tried this and nothing happens. It still doesn't work. Is there any other way to fix this?

If there isn´t how can I cancel my one year license? Because I still get charged for this but I can't use it.