I try to download Acrobat Pro and nothing happens

[phantom_sofox]

I've embarked on new nonprofit customer terms for Adobe Creative Cloud including Acrobat Pro. The PC has had Acrobat Pro 2020 installed for years. When I log onto the cloud dashboard, there is a place to "download Acrobat Pro" which I thought would give me an upgrade to my installed version (i.e., installed, not cloud based). But nothng at all happens when I choose that, and no inastaller shows up in my Downloads directory.

OK, it may be a misunderstanding on my part, and perhaps my new license allows me to use a cloud version of Acrobat Pro only. But if so, this is not exactly a seamless upgrade. If I click on any PDF file on my system, it fires up the installed Acrobat 2020.

What am I not understanding? Thank you.

[kglad]

are you the admin of a teams or enterprise subscription?

[phantom_sofox · Accepted solution]

Admin of a new subscription. Anyhow, after posting I figured out how to dowload the desktop version, and I know it is in-tune with the new subscription because, as part of installation, it sent a validation code to my email. So I think I am good. Thank you.

[phantom_sofox · Accepted solution]

This is on the nonprofit price schedule for Acrobat Pro. But as I said, I think I am good now.

[kglad]

ok.  good luck.

[Nancy OShea]

Acrobat 2020 is discontinued. 

You need a new license for version 2024.  It's offered as a perpetual license with three years of access to the desktop software. It does not include online services or feature enhancements beyond those available in the initial release. If you are looking for a version with online services and feature updates, you'll need to subscribe to Acrobat Pro with online services

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html