i try to download my premiere pro, but the installation is interupted at 84%, stating "installation completed though some optional components failed to download correctly (6). Please help!!!!

[shannons1945294]

i try to download my premiere pro, but the installation is interupted at 84%, stating "installation completed though some optional components failed to download correctly (6). Please help!!!!

I purchased this tonight and im debating having a refund!

[Kevin-Monahan]

Hi Shannon,

Sorry for this frustration. I'm moving this post to the Downloading, Installing, Setting Up forum.

Thanks,

Kevin

[shannons1945294]

Thanks kevin hopefully I can find a solution!

[Peru Bob · Accepted solution]

You may want to try using the Adobe Cleaner Tool and try downloading again:

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

[shannons1945294]

Thanks Peru Bob, will try it now. will update you with how I get on.