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johnlanserjr
johnlanserjr
Participant
July 6, 2015
Answered

I've bought the Creative Cloud Student & Teacher Edition. but when i install the apps the are still the trail version..

  • July 6, 2015
  • 5 replies
  • 676 views

Hello,

I have a question:

I've bought the Creative Cloud Student & Teacher Edition. but when i install the apps the are still the trail version..
Is there something I didn't do?


Thank you,

John.

This topic has been closed for replies.
Correct answer Pattie-F

In addition, you may want to see this link: 

  https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

5 replies

Pattie-F
Pattie-F
Legend
July 31, 2015

moving to Creative Cloud Download & Install forum

Pattie-F
Pattie-FCorrect answer
Legend
July 6, 2015

In addition, you may want to see this link: 

  https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Megha Rawat
Megha Rawat
Participating Frequently
July 6, 2015

Hi John,

Please check the host files . Follow the steps to locate host files .

Open finder> on the top apple ribbon click on GO> GO to folder > in the search bar type /etc and press go
Open hosts file with text edit .

Let me know if you see adobe entries like activation.adobe or adobe .com 128.0.0.0 .. etc.

Regards

Megha Rawat



Megha Rawat
Megha Rawat
Participating Frequently
July 6, 2015

Hi John,

Please let me know the operating system of your machine .

Regards

Megha Rawat

johnlanserjr
johnlanserjrAuthor
Participant
July 6, 2015

Macbook osx yoshimite.

thank you

2015-07-06 15:04 GMT+02:00 Megha Rawat <forums_noreply@adobe.com>:

I've bought the Creative Cloud Student & Teacher Edition. but when i

install the apps the are still the trail version.. created by Megha Rawat

<https://forums.adobe.com/people/Megha+Rawat> in Adobe Creative Cloud - View

the full discussion <https://forums.adobe.com/message/7724556#7724556>

Megha Rawat
Megha Rawat
Participating Frequently
July 6, 2015

Hi John,

I checked the details of your account .

The subscription is not activated yet.

Please refer this document to activate it :

https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Let us know if this helps.

Regards

Megah Rawat

johnlanserjr
johnlanserjrAuthor
Participant
July 6, 2015

The solution was to sign out and in again!

Thank you, problem is solved!

johnlanserjr
johnlanserjrAuthor
Participant
July 6, 2015

I was wrong.

Sign out and back in was NOT the solution unfortanatly

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