I want to be able to talk to someone at Adobe.

[kraggee]

When I click the link I just get sent to a website where there are how-to's. I want to be able to talk to someone at Adobe. My problem is that it is 1 month until my annual plan renews and 12 months have been paid, but I just can't seem to cancel my plan so that it doesn't renew. Because I can't even see the "cancel" option.

[Nancy OShea]

No. This is a public user-to-user forum. We cannot help you with billing issues.

[Nancy OShea]

I have branched this to a new discussion for you.    Use a good desktop browser like Chrome or Firefox that accepts cookies and does not have script blockers.

How to cancel your trial or subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you still need help,

1. Log-in with your Adobe ID and password at the link below.
   https://helpx.adobe.com/contact.html
2. Click the Chat bot icon (lower right) and type AGENT followed by Enter key. 
   

[John T Smith]

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html