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예찬양81114373
Participant
August 8, 2018
Answered

I want to cancel my membership for Adobe Premiere Pro (month-to-month)‎

  • August 8, 2018
  • 2 replies
  • 420 views

(Sorry, I don't know well I can post my request in this section.)

My name is Yang YeChan from Korea.

I subscribed to Premiere Pro last month and I wanted to subscribe the membership only a month.

But, today, payment is automatically achieved and I couldn't stop paying for money about this month.

Please cancel my this month's membership and I want to refund my money.

Thank you for your trouble.

This topic has been closed for replies.
Correct answer Ned Murphy

IF you purchased a month to month subscription then you should be able to cancel anytime without penalty.... but....  Check to make sure you did not get a yearly subscription that you pay for on a monthly basis.  To cancel that involves a penalty of 1/2 the remaining cost of the full year subscription.

In any case, this is not where you need to go to cancel your subscription... if the link below does not help you cancel then you need to contact Adobe Support directly.

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.  Contact Customer Care

2 replies

Bani Verma
Community Manager
Community Manager
August 8, 2018

Moving this query to Adobe Creative Cloud​ community.

Ned Murphy
Ned MurphyCorrect answer
Legend
August 8, 2018

IF you purchased a month to month subscription then you should be able to cancel anytime without penalty.... but....  Check to make sure you did not get a yearly subscription that you pay for on a monthly basis.  To cancel that involves a penalty of 1/2 the remaining cost of the full year subscription.

In any case, this is not where you need to go to cancel your subscription... if the link below does not help you cancel then you need to contact Adobe Support directly.

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.  Contact Customer Care

예찬양81114373
Participant
August 10, 2018

Thank you so much for your reply

it is so helpful to me.