I want to cancel my membership for Adobe Premiere Pro (month-to-month)‎

[예찬양81114373]

(Sorry, I don't know well I can post my request in this section.)

My name is Yang YeChan from Korea.

I subscribed to Premiere Pro last month and I wanted to subscribe the membership only a month.

But, today, payment is automatically achieved and I couldn't stop paying for money about this month.

Please cancel my this month's membership and I want to refund my money.

Thank you for your trouble.

[Ned Murphy · Accepted solution]

IF you purchased a month to month subscription then you should be able to cancel anytime without penalty.... but....  Check to make sure you did not get a yearly subscription that you pay for on a monthly basis.  To cancel that involves a penalty of 1/2 the remaining cost of the full year subscription.

In any case, this is not where you need to go to cancel your subscription... if the link below does not help you cancel then you need to contact Adobe Support directly.

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.  Contact Customer Care

[예찬양81114373]

Thank you so much for your reply

it is so helpful to me.

[Bani Verma]

Moving this query to Adobe Creative Cloud​ community.