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I want to unsubscribe from the Illustration program, but the Unsubscribe button does not appear.

New Here ,
Sep 29, 2019 Sep 29, 2019

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Please cancel the subscription.

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LEGEND ,
Sep 29, 2019 Sep 29, 2019

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You have to log into the main Adobe website and then Manage Account button.

 

2019-09-29 08_59_47-Adobe_ Creative, marketing and document management solutions.png

 

You may have to enter your email address and password again, IE your Adobe ID.

Once the next page comes up click on Manage Plan.

 

2019-09-29 09_01_06-Adobe Account.png

 

Then on the next page click Cancel Plan.

 

2019-09-29 09_01_57-Adobe Account.png

But if your plan has any time left on the subscription period expect to be charged 50% of the remain time period cost for canceling early.

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Community Expert ,
Sep 29, 2019 Sep 29, 2019

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This is a public user-to-user forum.  We can't cancel anything for you but you can.  See link below for details.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Sep 29, 2019 Sep 29, 2019

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Moving from forum Community Help to Get Started.

Nancy O'Shea— Product User, Community Expert & Moderator

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