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i want to unsubscribe

Community Beginner ,
Apr 28, 2018 Apr 28, 2018

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i want to unsubscribe from adobe cloud and account but can't find the usubscribe page. For some reason it is not available you get linked to all kind of options but not one that says unsubscribe account.

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correct answers 1 Correct answer

Adobe Employee , Apr 30, 2018 Apr 30, 2018

Hi there

Please go to Adobe Privacy Center

Click on Contact Us and fill out the privacy form to request that your Adobe ID is deleted.

Kind regards

Bev

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Community Expert ,
Apr 28, 2018 Apr 28, 2018

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https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

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Community Beginner ,
Apr 29, 2018 Apr 29, 2018

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Kglad, thanks for your suggestions. The problem now is how to unsubscribe from Adobe.I want to clear my account from my PC as I am selling it and I no longer use Adobe products.

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LEGEND ,
Apr 29, 2018 Apr 29, 2018

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... as an addition: In this case Adobe has prepared this practice: Transfer an Adobe product license

I quote: For information about transferring a volume license, contact us through Adobe Volume Licensing Help. For information about using software on multiple computers, see End-user license agreements FAQ, or see the Adobe product license agreement for your product. Aso. ...

Hans-Günter

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Community Beginner ,
Apr 29, 2018 Apr 29, 2018

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Gunter, I want to remove all traces of my data from Adobe server. Not a transfer.

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Community Expert ,
Apr 29, 2018 Apr 29, 2018

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clearing your account info from your pc is reasonable: reformat your harddrive(s) and reinstall your os (if you're selling that with your computer).

what's on adobe's server's isn't something that a cleaned computer can access.  but if you want to unsubscribe, read message 1.

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Community Beginner ,
Apr 29, 2018 Apr 29, 2018

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Kglad. I must be missing something, in all the options I still can-not see the link to unsubscribe or delete all my info on Adobe server. Loads of options all to do with problems related to software or programs.

Is there a european contact phone number so that I to contact someone.

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Community Expert ,
Apr 29, 2018 Apr 29, 2018

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when checking your account overview, do you see:

Screenshot - 4_29_2018 , 8_56_36 AM.png

/////////////////////////////////////////////////////////////////////////////////////////////////////////////////

and after clicking mange plan:

/////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Screenshot - 4_29_2018 , 8_54_36 AM.png

if you don't see the cancel plan option, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Beginner ,
Apr 30, 2018 Apr 30, 2018

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I see it but it is not activated. It says free subscription.

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Community Beginner ,
Apr 30, 2018 Apr 30, 2018

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I have tried through: Contact customer care - what type of issue ar you experiencing - choose a plan or product and issue above.

And thts it.

All I want is to be able to deleted my account e-mail and adress from Adobe serrver and contacts.

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Adobe Employee ,
Apr 30, 2018 Apr 30, 2018

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Hi there

Please go to Adobe Privacy Center

Click on Contact Us and fill out the privacy form to request that your Adobe ID is deleted.

Kind regards

Bev

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Community Beginner ,
May 03, 2018 May 03, 2018

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Thanks to all.

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LEGEND ,
Apr 29, 2018 Apr 29, 2018

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In case you hav already selled your computer, please have a look there: Activation and deactivation troubleshooting  >>> see:

Have you lost access to your previous computer?     

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.

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New Here ,
Apr 11, 2021 Apr 11, 2021

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I want unsubscribe to the account 

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New Here ,
Feb 05, 2022 Feb 05, 2022

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Thank you for cancelling. I have paid before but never used it. Right now I have no money.for that reson i want to unsubscribe it.

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New Here ,
Feb 05, 2022 Feb 05, 2022

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I don't know. But I never used thses services. I want to unsubscribe them all. 

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New Here ,
Jan 24, 2023 Jan 24, 2023

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iwant to unsubscribe

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

and here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

 

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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@Axel Matt 

You beat me by 3 seconds.

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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LATEST

@Kevin280854789u5y 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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