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Correct answer sallaijutka

did you allow access to hidden files?


Finally solved, with customer care agents help I had to download AdobeCreativeCloudCleanerTool, and clean Illustrator from the list, after that install again, and it worked.

1 reply

kglad
Community Expert
Community Expert
May 11, 2017

quit your desktop app by clicking the gear icon>quit

Remove the OPM.db file.

    Mac OS: Locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Windows: Locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

restart your cc desktop app

retry downloading

sallaijutka
Participant
May 11, 2017

Sorry for being dummy, but do i have to find a file: OPM.db in OOBE folder? Because in my OOBE folder there is no such file...

Whats next now?

kglad
Community Expert
Community Expert
May 11, 2017

did you allow access to hidden files?