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Correct answer sallaijutka

did you allow access to hidden files?


Finally solved, with customer care agents help I had to download AdobeCreativeCloudCleanerTool, and clean Illustrator from the list, after that install again, and it worked.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 11, 2017

quit your desktop app by clicking the gear icon>quit

Remove the OPM.db file.

    Mac OS: Locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Windows: Locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

restart your cc desktop app

retry downloading

sallaijutka
sallaijutka
Participant
May 11, 2017

Sorry for being dummy, but do i have to find a file: OPM.db in OOBE folder? Because in my OOBE folder there is no such file...

Whats next now?

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 11, 2017

did you allow access to hidden files?

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