Illustrator CS6 stopped working upon opening

[Dragonwalker Art]

Just over a month ago I had installed the trial version of Illustrator CS6 to try it out. I had also done the same with PS CS6.

I decided to buy and so bought the whole Web and Design collection. After ordering it I decided to remove the old trials to ensure a simpler installation of the whole package. So I uninstalled these the other day using the Program add/delete in the Control Panel and then deleted the folders that contained Adobe products except for my Adobe reader etc.

I had a few issues with Flash player after and a script in Word so I restored my computer to an earlier date and then just removed the bare minimum.

Now I have just installed the new package and everything works fine. Serial number, then logging in with Adobe ID then installing.

The issue is if I open Illustrator it opens but within seconds blanks out and a window pops up saying it has stopped working. I hoped that I could go into the Computer's add/remove to see if I could fix but none of the new programs are even listed.

I need to get some graphics done and really need to be able to open Illustrator ASAP.

If it helps, the exe file is in the support file folder which I did not know it should be in.  Is there a way of fixing this easily? Like a fix program that could diagnose the issue?

Thank you to anyone who can help me.

Please note, all the other programmes open: PS, Fireworks, Dreamweaver. However Bridge also doesn't.

I also tried running as administrator and this doesn't help.

Rachel

Just an afterthought. Could I uninstall and then reinstall? As it is on the same computer I assume Adobe would know that I wasn't trying to use the serial number a second time on someone else's computer. I just don't know what else to do. The live chat is not available until Monday and I really need to use Illustrator over the weekend to prepare a design for a client.

[Mylenium]

You wrote a lengthy post for nothing - how shall we even begin to advise, without knowing anything about your system? Yes, running the Creative Suite Cleaner Tool and reinstalling might solve issues, but then again it might not. Check your system Event Viewer for the exact cause of the crash/ failure.

Mylenium

[Dragonwalker Art · Accepted solution]

I am sorry, Windows 7, x64.

I ended up taking the trial download of Illustrator out of my recycle bin and reinstalling only that. It opened. However I clicked quickly on file before it had a chance to close as I read somewhere that can break the glitch. Right now I am not going to close it until I finish the work just in case.

I checked the Event Viewer but it did not give a reason.

Thanks. Sorry about the short sight. I was a little panicked due to worrying about not being able to get the project done that I wasn't as informative as I usually am.