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Participant
September 27, 2015
Answered

Illustrator installation failure.

  • September 27, 2015
  • 1 reply
  • 342 views

I keep getting the following error message. Can anyone help???

Exit Code: 6 Please see specific errors below for troubleshooting. For example,  ERROR:    -------------------------------------- Summary --------------------------------------   - 0 fatal error(s), 2 error(s)     ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------  ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546  ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\MANDYH~1\AppData\Local\Temp\{919A74B4-1025-4832-8DEF-0B88060ACEA9}\Illustrator_19_LS20_win64\Adobe Illustrator CC 2015\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com  -------------------------------------------------------------------------------------

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Correct answer RahulTyagi_

Hi Mandy,

Try installing the package from this page : Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center

Restart your system and then try installing illustrator again.

Regards,

Rahul

1 reply

RahulTyagi_
RahulTyagi_Correct answer
Participating Frequently
September 27, 2015

Hi Mandy,

Try installing the package from this page : Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center

Restart your system and then try installing illustrator again.

Regards,

Rahul