Illustrator Installation Process is Stuck

[katsio2267550]

I am trying to download Illustrator but the installation process gets stuck at 10.5%. I currently have an iMac 21.5", Mid 2014 running macOS Catalina version 10.15.2.

Have restarted the computer and tried the installation process again, but it gets stuck at 10.5% and has no estimated time remaining.

Any suggestions? I am guessing if I try downloading Photoshop the same would happen.

Thanks in advance.

[Dan Rodney]

Is this installing the Creative Cloud app, or is that already installed and you're getting stuck installing Illustrator?

Here are some troubleshooting guides:

Resolve installation failure | Creative Cloud desktop app 

Error downloading or updating Creative Cloud apps

[katsio2267550]

Hi Dan:

I'm only installing Illustrator for now. Do I have to indtal Creative Cloup app first for the programs to work? The access I have is from work so I am trying to download the progam I need at home.

[Srishti Bali]

Hi there,

Sorry about this. Does it give any error code or message? You may also try the steps shared on this similar discussion: https://community.adobe.com/t5/get-started/cc-desktop-app-installer-is-stuck/td-p/9856848?page=1

I am moving this discussion to Get_Started community for expert help.

Regards,

Srishti

[Dan Rodney]

Yes, the Creative Cloud app is used to install Illustrator (and all other Creative Cloud apps, such as Photoshop).