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Illustrator installation

New Here ,
Mar 23, 2024 Mar 23, 2024

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Hello, I have the "Education" license (Student and Teacher) for Creative Cloud. I wish to install the desktop verison of the Illustrator App, but this option is not even shown when I log in to the Creative Cloud desktop. Instead, I see "Illustrator (Beta)" with an option to open in a browser. I am not sure why this is, can someone help? Thanks.

 

The same is true for other apps - Photoshop, Acrobat, etc.

 

Are desktop versions not available with "Education" licenses?

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Creative Cloud , Installation

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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New Here ,
Mar 23, 2024 Mar 23, 2024

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Its not clear why admin should be involved. I have a personal yearly subscription with Adobe. Its just that I went for the "Student and Teacher" option because I teach at a college. Thanks. 

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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quote

Its not clear why admin should be involved. I have a personal yearly subscription with Adobe. Its just that I went for the "Student and Teacher" option because I teach at a college. Thanks. 


By @Pratik36271672679m

 

I think there was confusion in your first post with what version you had. Educational licenses are a volume license where an admin controls access to apps whereas the student and teacher version is more like the commercial creative cloud licenses. Based on this issue, I would recommend looking at this KB article for potential causes and fixesfor apps not being available for download and see if this helps: https://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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Are you logged in with your Student/Teacher Creative Cloud account ID?

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

From the Creative Cloud Desktop App,  click on the icons for Apps and Illustration (see screenshot).

 

image.png

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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