Illustrator not responding.. 'force quit' is futile too !

[bhavanar83149243]

Hi!

My illustrator stopped working in the middle of my trying to save an illustrator file. I am awfully stuck as my mac is not shutting or restarting too.. says 'please quit illustrator to shut down/ restart'. I have no idea and although have been researching on google to find a solution I have really not moved anywhere. Was in the middle of designing a pattern for my portfolio page. Appreciate all help to get out of this insanity.

System details:

MacBook Air

Processor: 1.7 GHz Intel Core i7

Memory: 4GB 1600 MHz DDR3

Graphics: Intel HD Graphics 5000 1536 MB

Storage: 198.3GB free of 249.78 GB

Was working on Illustrator CC 2014 of Adobe Creative Cloud 1.9.1.474  (and I am pretty new to this).

Much thanx to all.

Regards,

Bhavana

[kglad]

reset your preferences -

acrobat:  http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w.html

adobe media encoder: https://forums.adobe.com/thread/1713540

after effects:  http://helpx.adobe.com/after-effects/using/preferences.html

dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html

indesign:  https://forums.adobe.com/thread/526990

lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

muse (mac): https://forums.adobe.com/thread/1246022?tstart=0

photoshop:  https://forums.adobe.com/thread/375776

photoshop elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html,  http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences...

premiere elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall

[bhavanar83149243]

Thanx so much for the info. This is really overwhelming.

I have now deleted 'adobe ai prefs' and illustrator's still not responding so I guess will hv to uninstall and reinstall then.

I have one more question (may be a stupid one but I need to ask) - will this have any effect on my present ai files as I only hope to be able to still use them.

Also, would you have any idea as what lead to this so I can avoid repeating that same thing in the future. I don't have a slightest clue and so to know the do's and don't would just be great. Last thing I remember I was working on this file (patterns) and hadn't saved it for a while and when I did it went into the "saving illustrator file" mode.. kept showing one quarter done but didn't go beyond that. 

Much thanx again.

Bhavana

[kglad]

your presets and other preferences were reset.

i don't know what caused the corruption of your ai.

[bhavanar83149243]

hey, thanx so far..

but look at this - I have uninstalled Ai but cannot quit the application to restart mac.. when i say 'force quit', it says the same thing - 'quit illustrator to restart!'.. !!!

am I missing something..?

much regards

[kglad]

use your activity monitor for force ai to quit.

[bhavanar83149243]

i cannot see ai in activity monitor. my creative cloud shows ai no more more too.. this is definitely weird !

[kglad · Accepted solution]

force your mac to restart, Frozen: How to Force the Restart of a Mac - The Mac Observer

[bhavanar83149243]

yippeeee!!! got it.

had no trouble reinstalling ai after the reboot..

cannot thank you enough for your time and help on this. sincerely appreciate!

wishes and regards

[kglad]

you're welcome.