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Illustrator requires a serial number

New Here ,
Jan 07, 2024 Jan 07, 2024

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Hi dear

I hope you are fine and everything goes well with you.

For more than a month, I have been trying to install Illustrator in my Adobe Applications Manager on my new laptop instead of the old one, which was old, heavy, and so bad for graphic design.

Be informed, please, that I installed the applications I needed, but when I installed the Illustrator application as a 7-day trial, it didn't work. It only requires a serial number and sometimes says, {Your country doesn't support this purchase.

Best wishes

Huda Hashim

 

Huda5C77_0-1704647992063.png

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Feature request

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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Exactly how did you install what?

 

Here's how to install: https://helpx.adobe.com/download-install/kb/install-app.html 

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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are you installing an old version of illustrator?

 

do you have a current subscription?

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New Here ,
Jan 04, 2024 Jan 04, 2024

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hi dear,

as I have an old free membership in Adobe and as a contributor designer.

Please be informed that I have replaced a new laptop instead of the old one that was unusable for graphic design.

I have downloaded the Creative Cloud with my previous ID and 4 applications, but when I downloaded Illustrator, I couldn't run it; it requires a serial number or says { it works on this device}.

huda Hashim

A contributor designer

Yemen

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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If you have trouble with managing what's assigned in your account please contact https://helpx.adobe.com/contact.html 

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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What plan do you see when you log onto your account on the web https://account.adobe.com/plans

If you see the plan listed and still it shows as a trial on your computer then you can check out the following article

https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

-Manan

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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For the serial number issue you can follow the instructions given in the article linked below

https://helpx.adobe.com/download-install/kb/troubleshoot-creative-cloud-serial-number.html

-Manan

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