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walidf10345028
walidf10345028
Known Participant
September 28, 2022
Question

impossible de lancer la créative cloud. URGENT!

  • September 28, 2022
  • 2 replies
  • 1301 views

bonjour je commence à déséspérer!

Impossible de lancer la creative cloud j'ai tout essayé mais rien ne change. 

Aucun message d'erreur ne s'affiche et le logiceil crash tout simplement. j'ai essayé de le désinstaller car je ne pouvais lancer aucun logiciel et toujours rien ...

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 28, 2022

Try installing with a new Windows user account.

    walidf10345028
    walidf10345028Author
    Known Participant
    September 28, 2022

    Salut Peru, aaaah j'ai pas pensé à ça je vais testé 

     

    walidf10345028
    walidf10345028Author
    Known Participant
    September 28, 2022

    j'ai essayé cela na rien changé mais merci quand même

    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    September 28, 2022

    Hi walidf10345028,

     

    sorry to hear that you're facing issues 😞

     

    What are your device specifications?

    Have you tried using the Creative Cloud Cleaner tool and tried installing again?

     

    Best regards,

    Maurice

      walidf10345028
      walidf10345028Author
      Known Participant
      September 28, 2022

      Merci pour votre réponse, Oui j'ai déja ultiliser Creative Cloud Cleaner cela n'as rien réglé et voici mon setup processeur Amd ryzen 9 5900x , carte graphique 2080ti 11go, ram 32go ddr4.

       

      walidf10345028
      walidf10345028Author
      Known Participant
      September 28, 2022

      using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

      p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

      p.p.p.s. you can also use twitter to tweet @AdobeCare.


      ça marche merci beaucoup d'avoir pris du temps pour moi et merci pour les conseilles bonne continuation. PS des que le soucis se règle (en éspérant qu'il ce règle lol) je posterais la solution 

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