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Impossible de lancer un des logiciels de la suite Adobe Creative Cloud depuis quelques jours

New Here ,
Feb 18, 2020 Feb 18, 2020

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Bonjour à la communauté, depuis quelques jours, lorsque je lance une appli Adobe , que ce soit In Design, illustrator photoshop.... elle se charge puis une fenêtre s'ouvre avec ce message : 
 
Désolé, un problème s’est produit.
Il s’agit probablement d’un problème de notre côté, mais il se peut aussi que vous ne soyez pas connecté à Internet. Vérifiez votre connexion Internet, puis réessayez ultérieurement. Si vous rencontrez encore des problèmes, consultez notre guide de dépannage.
 
Le service informatique de mon entreprise a tenté de me dépanner, mais nous ne trouvons pas la panne (connexion internet ok, parefeux ok...). Avez-vous déjà rencontré ce soucis, et si oui comment avez-vous fait ? J'ai tenté de me connecter d'un autre PC avec mes identifiants mais le soucis est toujours là, aucune appli n'est utilisable.
Merci par avance pour votre aide
Marjorie2020-02-18 16_25_11-Adobe Illustrator 2020.png
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Activation , Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Feb 01, 2024 Feb 01, 2024

@THIBAUT34753902sore 

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still s

...

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New Here ,
Mar 03, 2021 Mar 03, 2021

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Bonjour,

 

J'ai exactement le même problème, avez vous pu résoudre le votre ?

Cordialement

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New Here ,
Feb 01, 2024 Feb 01, 2024

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Même problème ici, je ne trouve pas de solution....

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Hi there,

We're here to help. Do you get any specific error code? Check out this article and see if it helps. https://adobe.ly/3UoaOe9

Looking forward to your reply.

 

Regards,

Shivangi

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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LATEST

@THIBAUT34753902sore 

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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