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Impossible to access adobe servers

New Here ,
Jan 04, 2024 Jan 04, 2024

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having this error and can't install adobe from another PC, any help? not connectivity issues and not any disk space issues.
image_2024-01-04_144704462.png

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correct answers 1 Correct answer

New Here , Jan 04, 2024 Jan 04, 2024

fixed it by removing all authentication servers from host file in windows
"C:\Windows\System32\drivers\etc"
y'all gonna find host file with no extension, you open it with notepad and you're going to see all adobe urls, remove all of them, save the file. (I recommend doing a backup of the host file)
and yeah, my problem got fixed.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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New Here ,
Jan 04, 2024 Jan 04, 2024

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fixed it by removing all authentication servers from host file in windows
"C:\Windows\System32\drivers\etc"
y'all gonna find host file with no extension, you open it with notepad and you're going to see all adobe urls, remove all of them, save the file. (I recommend doing a backup of the host file)
and yeah, my problem got fixed.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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great.

 

p.s. for others, that step is included in my previous post.

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