Participant

Answered

Impossible to Cancel Subscription

Forum|Forum|7 years ago
December 21, 2018
8 replies
2010 views

Hello,

No matter how many links I click in Adobe's support website, I can NOT cancel my subscription. I have tried endlessly to reach someone in customer service; be it via chat / email / phone — AND THERE IS NO ONE TO CONTACT. It's maddening.

PLEASE HELP ME CANCEL MY SUBSCRIPTION!!! Please!!!

This topic has been closed for replies.

Correct answer Rajashree Bhattacharya

Hi Joe,

Would you like to cancel the subscription purchased on 07 Nov 2017? Please confirm.

The subscription is suspended as of now.

Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

Thanks

Rajashree

laylig83577597

Participant

After much frustration I eventually found that Adobe and a bunch of other subscriptions were held in my Google account and I was able to change payment details and also seen options to unsubscribe and cancel.

A

andresg45813772

Participant

I am so frustrated, I just want to cancel my subscription and I cant get in contact with any kind of support.

Abambo

Community Expert

Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

J

jessicac15631920

Participant

I cannot get hold of Adobe to cancel my subscription. It is INFURIATING!

As soon as I log on to to the email that holds the "team subscription" they close the "help center"

I am so frustrated, I just want to cancel this rolling contract that we no longer require

Abambo

Community Expert

You can self-cancel the last month of your contract.

ABAMBO | Hard- and Software Engineer | Photographer

S

simonh43279335

Participant

I can't cancel mine either - there is no option to do so. Very poor form, Adobe, very poor form!

Monika Gause

Community Expert

simonh43279335 schrieb
I can't cancel mine either - there is no option to do so. Very poor form, Adobe, very poor form!

Is that a 12-month subscription and the 12 months are over?

If the cancel button doesn't show - can you try a different browser?

P

potatotomatoaaaaaaa

Participant

if you go to customer support, and look through the options, you will find a link that will give you directions so that you can cancel the subscription.

shravyab98255059

Participant

Hello,

No matter how many links I click in Adobe's support website, I can NOT cancel my subscription. I have tried endlessly to reach someone in customer service; be it via chat / email / phone — AND THERE IS NO ONE TO CONTACT. It's maddening. I have been billed twice since the past two months! I NEED MY REFUND!!!!!!!

PLEASE HELP ME CANCEL MY SUBSCRIPTION!!! Please!!!

Monika Gause

Community Expert

shravyab98255059 schrieb
PLEASE HELP ME CANCEL MY SUBSCRIPTION!!! Please!!!

Is that a 12-month subscription and the 12 months are over?

If the cancel button doesn't show - can you try a different browser?

shawn_starc

Inspiring

It is not when your payment details are up to date and there is no negative balance.

All you need to go through the mention steps in the article.

How to cancel your Adobe Creative Cloud plan or membership

Rajashree BhattacharyaCorrect answer

Legend

Hi Joe,

Would you like to cancel the subscription purchased on 07 Nov 2017? Please confirm.

The subscription is suspended as of now.

Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

Thanks

Rajashree