impossible to download creative cloud app (error 1) with an iMac 21.5 late 2015

[Caroline3178381576j7]

I have followed the procedure and tried to repair/uninstall/download again the app and it didn't solve the problem.

Any other brilliant idea?
I would like to continue to use this imac.

[kglad]

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Caroline3178381576j7]

Great thank you for your help. With the link you provided I got first an error code 128 but finally it workshop. I managed to download correctly the app! Thx

[Caroline3178381576j7]

It works 😉

[kglad]

you're welcome (and thank you for the follow-up).

[Shivangi_Gupta]

Hi Caroline,

We understand this is not ideal. Did you follow the steps listed here? https://helpx.adobe.com/creative-cloud/kb/installation-update-failure-macos.html

Let us know.

Thanks,

Shivangi

[kglad]

@Shivangi_Gupta 

the download link from https://helpx.adobe.com/creative-cloud/kb/installation-update-failure-macos.html is failing for me (with 3 browsers).