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Impossible to install apps on macOS Monterey

Contributor ,
Jun 04, 2023 Jun 04, 2023

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I've been trying to install application updates for two days now, and they always end up with the same error code 146.
It shows me a /tmp/ folder that I can't access in any way, because the path doesn't appear complete. So all the solutions that appear on the help website have not helped me. In less than 24 hours I have to continue with my work and I see that I start Monday with a very big problem, for something as simple as installing an application. Is there a real solution to this problem?

 

Exit Code: 146
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 3 warnings(s) 

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeAnimate23.0-mul', version:23.0.2.103
FATAL: Error occurred in install of package (Name: AdobeAnimate23.0-mul Version: 23.0.2.103). Error code: '146'
ERROR: Failed to create directory at path ex /.adobeTemp/0E94F36B-D76E-4B2C-9174-44152169BA92 
ERROR: Failed to create directory at path ex /.adobeTemp/09296135-45AE-492A-8916-3F33665B40A6 
WARN: Failed to create extract directory /.adobeTemp/0E94F36B-D76E-4B2C-9174-44152169BA92, applying fallback to temp location
WARN: Failed to create extract directory /.adobeTemp/09296135-45AE-492A-8916-3F33665B40A6, applying fallback to temp location
WARN: Failed to move directory '/tmp/B2D8CC41-60FA-4B6B-9E71-79CB72E6E740/1/mul/AppFiles' to '/System/Adobe Animate 2023'
-------------------------------------------------------------------------------------

 


____
2D vector animator since 2000 & PhD

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Community Expert ,
Jun 04, 2023 Jun 04, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved frin cc desktop bugs>

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Community Expert ,
Jun 04, 2023 Jun 04, 2023

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This looks like a permission issue on your MAC. See the following articles, they could be of help

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error146

https://helpx.adobe.com/creative-cloud/kb/Error_Code_146.html

-Manan

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Contributor ,
Jun 05, 2023 Jun 05, 2023

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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Did you try giving full disk access to InDesign? Check out the following article.

https://cleanerone.trendmicro.com/blog/what-is-full-disk-access-how-to-enable-macos/

Also make sure that you have no software running like Antivirus that might be prevent writing at these locations.

-Manan

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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@sergiopop75 

 

again, contact adobe support so they can check your computer.

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Contributor ,
Jun 05, 2023 Jun 05, 2023

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I have contacted, but it has not yet been resolved.

 

Thanks!


____
2D vector animator since 2000 & PhD

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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ok, keep us updated.

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