impossible to unsubscribe.

[lucienb5889972]

impossible to unsubscribe. I have a formula month by month which allows me to close my account at any time for the following month.

according to adobe we can press this button:

But of course it does not exist The beautiful scam.

1:) Thank you for telling me how to unsubscribe.

2:) And the reason why adobe lie.

[John T Smith · Accepted solution]

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

[lucienb5889972]

Yes I'm sure it's not a cookie story.

Already a button is not a cookie and this page is really like that.

Thank you for telling me how to cancel my subscription and not try to make me believe that the problem necessarily comes from me.

Tell me please why it is not possible to cancel a monthly subscription on your platform and why the option does not appear voluntarily.

[Abambo]

As there is an issue with your payement, you cannot cancel. You need first to solve that issue.

Alternatively, contact customer support as indicated.

FYI: neither John, nor I are employees of Adobe. To contact Adobe you need to use John’s link.

[lucienb5889972]

But payment information is ok except that there is no money on the credit card. But I paid a month and anyway I do not have the money to pay one more month. except that I can cancel each month on a monthly subscription (this is the principle of the monthly aboonement) So why I will have to put payment information with money? I owe nothing to adobe. I just want to cancel.

Thank you in advance.

[Abambo]

I will not comment on your finances, as it is none of my business. I cannot check your balance and I do not know what triggered the error. I only know that if there is a payment issue (and there seems to be as the system indicates), you cannot self cancel and that is the reason for the button absence.

A month to month subscription can be canceled anytime for the end of the subscription month. If not canceled at time, it will renew for a next month. Your renewal date is the 24th of March, so that should not be a problem to cancel tomorrow via customer service.

If however you are unable to contact customer service, update this thread and we will see what alternatives there are.

[lucienb5889972]

Ok thank you I will try tomorrow with customer service. thanks again.