In Creative Cloud, updates stuck at "Waiting..."

New Here ,
Jun 13, 2017 Jun 13, 2017

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I've planned to update the applications Photoshop, Premiere, After Effects, Animate and Media Encoder, so I clicked on Update on three applications, and they are stuck at waiting... and I clicked Update both on Photoshop and Premiere, but it's not saying Waiting...

Is there a way I can fix this problem? Thanks!

Dan P. Lyons

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Jun 14, 2017 Jun 14, 2017
Hi I understand that your CC apps are not initiating to update.please try some steps such as changing browsers and turning off your firewallAlso, flush your browser cache so you are starting with a fresh browserCheck hosts file for blocked entries https://forums.adobe.com/thread/1912777Error: "Installer failed to initialize" | Windows "Failed to install" error received when installing Adobe Creative Cloud desktop app Also, I would suggest you update the apps one at a time else it will take more ...

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Adobe Employee ,
Jun 14, 2017 Jun 14, 2017

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Hi

I understand that your CC apps are not initiating to update.

please try some steps such as changing browsers and turning off your firewall

Also, flush your browser cache so you are starting with a fresh browser

Check hosts file for blocked entries https://forums.adobe.com/thread/1912777

Error: "Installer failed to initialize" | Windows

"Failed to install" error received when installing Adobe Creative Cloud desktop app

Also, I would suggest you update the apps one at a time else it will take more time.

Regards

Himanshu Gupta

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New Here ,
Jul 04, 2021 Jul 04, 2021

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what in the world would web browsers and browser cache have to do with the creative cloud application not updating apps? This is dumb

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Adobe Employee ,
Jun 19, 2017 Jun 19, 2017

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Adobe Employee ,
Jun 21, 2017 Jun 21, 2017

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Hi,

Try restarting the machine. It should resolve the problem.

Regards,

Anirudh

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