In trying to install LR update, your instructions tell me I need to re-install CC, which I am unable to do??????

[dsfowler]

In trying to re-install CC, I have followed the instructions, but each time I attempt to install,

I continue to get this message and I can go no further.  Can someone help?

[Pattie-F · Accepted solution]

Donald,

The error message means that the installation of the Creative Cloud Application was not successful. I would recommend uninstalling the application, manually removing the folders mentioned below and trying  the installation procedure again.

WINDOWS ::  C:\Program Files (x86)\Common Files\Adobe\OOBE & C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager .

MAC : /Library/ApplicationSupport/Adobe/OOBE & /Library/ApplicationSupport/Adobe/AdobeApplicationManager.

Please let us know if this works for you.

Pattie

[dsfowler]

Pattie:

Thank you, very much for your reply to my problem. I’ll take your suggestion and let you know if I’m successful….or not.

Don

[dsfowler]

Pattie-F:

Just wanted to let you know that your solution to my problem worked perfectly. All is back to normal and my LR upgrade is complete. Thanks, again, for taking the time to lend assistance.

Don F

[Pattie-F]

Hi Don,

I am glad that worked for you and that you are up and running .

Pattie