'incompatible' with system

[TullyTrot]

Anyone getting 'incompatible' notices with PS or IDD version updates?

Nothing has changed...plenty of space, etc.

[John T Smith]

What does the message say is not compatible?

New programs may not work with old hardware, or sometimes old device drivers

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

[Shivangi_Gupta]

Hi there,

We appreciate you writing in. Check out this article to know about the system requirements for Adobe Creative cloud applications: https://helpx.adobe.com/creative-cloud/system-requirements.html

Let us know if it helps.

Regards,

Shivangi

[kglad]

there's been no hardware change since installing and using ps and id and what?  ie, what are you trying to do that's triggering an incompatible notice?

[TullyTrot]

Update the various platforms to the new release versions.  All drivers and Windows are up to date.  Screen shot attached.

[kglad]

restart your computer and retry updating.

[TullyTrot]

Did that several times.  Always forced to go back to previous build due to second monitor not being recognized.

Right now I am on W10 v.21H2...third time.

[kglad]

is your 2nd monitor causing you to use an older win 10 version?

what if you install v22?  can you then update your adobe apps?  (ie, the current adobe apps aren't made backward, with older os'es, compatible.)

[John T Smith]

What is your hardware... for example, here is mine

Intel i9 https://www.newegg.com/intel-core-i9-10900k-core-i9-10th-gen/p/N82E16819118122

Motherboard https://www.amazon.com/ASUS-Prime-Z490-P/dp/B07ZT3F95V/

64Gig Ram https://www.amazon.com/TEAMGROUP-3200MHz-PC4-25600-Unbuffered-Computer/dp/B086X2FYW9/

GTX 1650 https://www.amazon.com/MSI-GeForce-128-Bit-Graphics-G165D6AIC1/dp/B08GL81369/

nVidia Studio driver, motherboard automatically turned integrated Intel video off

[TullyTrot]

Thank you John

Here is screen shot of my system.  Currenty running W10, v.21H2, NVIDIA GeForce GTX 1070, all drivers are up to date.

[John T Smith]

Are you using the studio or gaming driver with that gtx 1070?

[TullyTrot]

driver version 536.40; type DCH

[kglad]

again, update your os, or continue to use older app's compatible with your older os.