Incorrect login, Won't let me logout

[B_theGreen Drummer]

I am trying to uninstall Creative Cloud. I installed it for the free trial and just am not ready to pay for the program yet.

My issue is I logged in when downloading it with a new account where I misspelled my email address. Now trying to uninstall it says I need to verify my email to get started. Obviously I don't have access to the incorrect email to verify it. I even tried to sign up for that email address but it is taken.

Everywhere I read says I should be able to click on the "gear emblem" at the top and logout. When I click on that the only options that drop down are "help", "pin to menu bar", and "quit". I have tried refreshing the app by pressing "option + command + r" but when it reloads, everything is the same.

Is there a way around this? Is there another way to uninstall creative cloud from my macbook?

Thank You for you assistance!

[Kanikas · Accepted solution]

Hi Ben,

Please follow the below steps:

1- Click on the settings wheel on the top right corner of Creative Cloud app > preferences > Quit

2- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

3- Right click on Finder icon and select "Go-To" Folder option.

You will get a text box, type in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

4- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

5- Launch Creative cloud app and sign in

To uninstall the Creative cloud app:

Uninstall the Adobe Creative Cloud desktop application

Let us know if this helps.

Feel free to update the thread for any other query.

Regards

Kanika

[B_theGreen Drummer]

Worked Perfect! Thank You!!!

[Kanikas]

You're welcome!

[ultra jazz]

the opm file cannot be deleted why??

[Kanikas]

Hi Ultra%20jazz,

Sorry to hear that you are not being able to rename the Opm, could you please let us know what message do you get?

Thanks

Kanika

[Sewanee]

For pc users, I found this youtube:  Stuck on Adobe CC Verify Email FIX - YouTube It worked!

[ultra jazz]

it says the following:
The action can't be completed because the file is open in Creative Cloud.

[Kanikas]

Please close all the Adobe processes and then try:

You may see the link for help:Error Code 86 | Adobe Creative Cloud

[ultra jazz]

thank you very much it was usefull

[Kanikas]

Sounds great!

I'm glad the issue was resolved.

Feel free to reach out to us for any other concerns.

Thanks

Kanika

[ultra jazz]

Hey how can I download photoshop on my pc without paying??

[Kanikas]

Hi,

As I understand that you would like to use the trial for Photoshop, please use the link below for download:

Download a free trial or buy Adobe products | Adobe downloads

Hope this helps!

Thanks

Kanika