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B
B_theGreen Drummer
Participant
April 28, 2017
Answered

Incorrect login, Won't let me logout

  • April 28, 2017
  • 3 replies
  • 6036 views

I am trying to uninstall Creative Cloud. I installed it for the free trial and just am not ready to pay for the program yet.

My issue is I logged in when downloading it with a new account where I misspelled my email address. Now trying to uninstall it says I need to verify my email to get started. Obviously I don't have access to the incorrect email to verify it. I even tried to sign up for that email address but it is taken.

Everywhere I read says I should be able to click on the "gear emblem" at the top and logout. When I click on that the only options that drop down are "help", "pin to menu bar", and "quit". I have tried refreshing the app by pressing "option + command + r" but when it reloads, everything is the same.

Is there a way around this? Is there another way to uninstall creative cloud from my macbook?

Thank You for you assistance!

This topic has been closed for replies.
Correct answer Kanikas

Hi Ben,

Please follow the below steps:

1- Click on the settings wheel on the top right corner of Creative Cloud app > preferences > Quit

2- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

3- Right click on Finder icon and select "Go-To" Folder option.

You will get a text box, type in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

4- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

5- Launch Creative cloud app and sign in

To uninstall the Creative cloud app:

Uninstall the Adobe Creative Cloud desktop application

Let us know if this helps.

Feel free to update the thread for any other query.

Regards

Kanika

3 replies

U
ultra jazz
Participant
September 6, 2017

it says the following:
The action can't be completed because the file is open in Creative Cloud.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
September 6, 2017

Please close all the Adobe processes and then try:

You may see the link for help:Error Code 86 | Adobe Creative Cloud

U
ultra jazz
Participant
September 7, 2017

thank you very much it was usefull

Sewanee
Sewanee
Participant
September 5, 2017

For pc users, I found this youtube:  Stuck on Adobe CC Verify Email FIX - YouTube It worked!

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
April 28, 2017

Hi Ben,

Please follow the below steps:

1- Click on the settings wheel on the top right corner of Creative Cloud app > preferences > Quit

2- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

3- Right click on Finder icon and select "Go-To" Folder option.

You will get a text box, type in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

4- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

5- Launch Creative cloud app and sign in

To uninstall the Creative cloud app:

Uninstall the Adobe Creative Cloud desktop application

Let us know if this helps.

Feel free to update the thread for any other query.

Regards

Kanika

B
B_theGreen DrummerAuthor
Participant
April 28, 2017

Worked Perfect! Thank You!!!

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
April 28, 2017

You're welcome!

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