Indesign 14.0 Update not available

[Halcyon82]

I have multiple workstations with Creative Cloud CC installed. One of my computers is on indesign 14.0 and another one is on 13.01 and does not recognise there is a later version. My problem is i am being sent indesign files from version 14.0 which i cannot open. How can i update to the latest version?

I have tried restarting and uninstalling indesign and also force checking for updates. This one computer just keeps installing 13.1

Please help

[John Waller]

Which operating system is running on the computer where you cannot install 14.0?

[Halcyon82]

Both computers operating on Windows 10 Pro

Cheers

Brendan Everett

General Manager

[John Waller · Accepted solution]

Both running exactly the same version of Windows 10?

InDesign is not supported on Windows 10 versions 1507, 1511, and 1607.

InDesign system requirements

[Halcyon82]

No I was on version 1607, I am upgrading now thank you for your help! I will report back with the result

[andrewb38571671]

That explains it... I'm on 1511. Would be nice if the CC app told you that's what was happening. I tried to update Photoshop about 6 months ago and after updating it, it then refused to start because I didn't have some Windows patch installed: the opposite problem I guess.