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S
Smelly33057374m4o0
Participating Frequently
October 21, 2023
Question

InDesign 18 et InDesign 19 : Adobe me demande de payer deux mensualités

  • October 21, 2023
  • 5 replies
  • 1206 views

Bonjour,

J'ai souscrit un abonnement à InDesign en début d'année, la version 18. Depuis que j'ai fait la mise à jour récemment vers InDesign 19 Adobe me demande de régler deux fois 23.99 euros par mois. Que puis-je faire ? Je n'arrive pas à contacter Adobe. Hier j'ai bien été débité de 23.99 euros, depuis ce matin j'ai le message "Nous avons rencontré un problème avec vos détails de paiement. Veuillez les mettre à jour" et "

Vous devez résoudre un problème avec vos détails de paiement avant d’apporter des modifications à votre formule. Si vous ne prenez aucune mesure, votre formule sera automatiquement annulée."

Merci beaucoup

    This topic has been closed for replies.

    5 replies

    S
    Smelly33057374m4o0Author
    Participating Frequently
    October 26, 2023

    Bonne nouvelle : remboursement d'Adobe du prévèlement de 23.99 euros, et prélèvement d'octobre-novembre demain (j'espère qu'il n'y aura pas de problème).  Le service sur X d'Adobe est très efficace.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 26, 2023

    thanks for the follow-up.  hopefully, all's well now.

      S
      Smelly33057374m4o0Author
      Participating Frequently
      October 23, 2023

      J'ai contacté PayPal tout à l'heure, qui me dit que la transaction s'est passée sans souci, et des informations relatives à cette transaction m'ont été envoyées. Je contacte Adobe sur X.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 23, 2023

      i feel for you.  you're stuck between paypal and adobe.  (if you have the option to pay adobe directly, that would be less troublesome.)

       

      let me know what adobe says about the paypal confirmation.  oh, you might check your account to see if anything's changed and adobe now sees your payment, https://account.adobe.com

        S
        Smelly33057374m4o0Author
        Participating Frequently
        October 23, 2023

        Yesterday Adobe has deferred the payment to October 27.  A "new" payment is scheduled that day. My account has been credited with 7 days of free membership. But I have been charged of 23.99 euros on October 20.
        I contacted Adobe earlier and shared screeshots of PayPal (details related to transaction), they will do research.

        S
        Smelly33057374m4o0Author
        Participating Frequently
        October 22, 2023

        Mail reçu ce matin me disant que mon compte présente un problème de facturation.... Ça devient franchement pénible.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        October 22, 2023

        paypal needs to pay adobe.  again, contact paypal so they can complete the payment to adobe.

          S
          Smelly33057374m4o0Author
          Participating Frequently
          October 22, 2023

          That's what Adobe told me earlier, I will contact PayPal tomorrow. Thank you.

          S
          Smelly33057374m4o0Author
          Participating Frequently
          October 21, 2023

          So I just had an exchange on X.

          "You will not be required to pay again. Your bank or PayPal needs to settle the already-taken payment for the services to be active again. Please contact them for the settlement of the charges. Thanks, ^NT"

          "We will only bill you in November 2023 if the payment for October is settled. Please wait for 24-48 business hours for the payment to be settled."

          For me it is not very clear.

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          October 21, 2023

          do you pay by credit card or by paypal?

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          October 21, 2023

          By PayPal


          paypal needs to do something to complete the october payment.  ie, you need to contact paypal and find out what is going on with that payment.

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            October 21, 2023

            contact adobe support so they can fix the error.  there are 2 ways to contact adobe; chat and twitter (now x):

            chat:
            use a browser that allows popups and cookies
            and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
            in the chat field (lower right), type AGENT
            be patient, it can take quite a while to reach a human.

            twitter/x:
            tweet @AdobeCare

            p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

              S
              Smelly33057374m4o0Author
              Participating Frequently
              October 21, 2023

              Thank you, I just sent a message to Adobe on X.

              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              October 21, 2023

              you're welcome. update this if you have time.

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