Indesign CC 2017 loses installers at 70% and adobe helper, etc. drops to 0% in task manager

I will keep an eye out for the InDesign installer when it is available

Jeff ,

Thank you so much for your kindness!

I live in Japan, so the phone option would get expensive,

I can follow instructions via email though

bookmark noted, and i will work to close the open cases as well.

Bless you and thank you!

Jeff

Hi Jeff,

I am not sure what Adobe chat could,

when on my own I looked deeper

and solved partial the problem on my own.

The rapport here in the forums I appreciate very much.

I do appreciate Bharat's help,

but I feel possible like in other companies flowchart manuals are used

to try and ascertain the problem.

In my case it is more specific.

My computer accepts standalone installers more easily.

As to why PS CC2017 finally installed I'm not sure.

Getting close to 10 times on uninstall, clean, reinstall the desktop app

to try and get ID CC2017 up and running.

I either need a standalone installation of ID CC2017,

or a seriously knowledgeable technician,

well experienced in their craft,

to be able to see the larger picture of what

I am experiencing and direct me correctly.

I have paid for the subscription,

and it would be nice to use CC2017.

As well the publishers prefer CC.

Any suggestions?

Jeff

Hi Jeff,

I have ID 6, PS CC 2017. I have an old Acrobat 7 pro, that I HOPE I can get by with to save my indesign files for printing.

the case # was 0189031999

Here is the dialogue transcript:

Bharat: Hello! Welcome to Adobe support.

j girod: Hi Bharat,

j girod: Did you see my intro chat message?

Bharat: You are having installation issues, right?

j girod: yes , can can attach the logs if you like..

j girod: *I can

Bharat: Okay

Bharat: I will help you with installation

Bharat: Please give me a moment while I look up your customer record.

j girod: ok thank you

Bharat: You are welcome

Bharat: You have subscribed to Photoshop and Indesign plan, correct?

j girod: yes......i still have old CS2 programs on my computer...and right now i am running thru a VPN if that makes any difference.

j girod: photoshop i had to use your CC download link to get it to work..

Bharat: May i know what is the issue while installation?

j girod: the desktop was of no help

Bharat: Yes, you can download PS and Indesign from CC dekstop app

j girod: https://forums.adobe.com/message/9647718#9647718

Bharat: Kindly let me check

j girod: ok

info: Your chat transcript will be sent to  "" at the end of your chat.

Bharat: Thank you

j girod: thank you for working on this Bharat.

j girod: i am Jeff btw...

Bharat: You are welcome, Jeff

Bharat: May I start a remote session with your computer to troubleshoot the issue? If this is okay, please close your personal files/folders before sharing your screen with me.

j girod: i am not so happy to open remotes

Bharat: Okay

Bharat: Have you used Creative cloud cleaner tool?

j girod: i uninstalled the desktop app and reinstalled but i can follow this post if you like: https://forums.adobe.com/thread/2344871

Bharat: It will fix and remove the unecessary files of Adobe as well as remove Adobe applications so that we can start afresh for download and installation

j girod: ok, that was my next approach

j girod: so i will download from my original email link then after?

Bharat: Yes.

Bharat: I can share the links with you

Bharat: Cleaner tool

Bharat: Download CC desktop app

j girod: ok, can i sue ccleaner to clean out all the unused reg files and temps as well before I reinstall?

j girod: sue=use

Bharat: Yes, at first you have to uninstall Adobe apps using CC cleaner tool

j girod:

Bharat: It will uninstall all Adobe apps or you can selectively remove them from list of options

Bharat: After that, from the link I have shared for CC desktop app; you can download CC app

Bharat: Or if you want you can do it right away

j girod: if photoshop is working now, can i leave it then without issues?

Bharat: If it is working, then you can leave it. You can select other apps

j girod: ok

Bharat: You are welcome

Bharat: Are you logged in as administrator?

j girod: so no matter if I am runnin a VPN? or should i turn it off so the network thru my router can run better?

j girod: yes I am as an Admin

j girod: always run as Admin when needed

Bharat: We always prefer working through router

Bharat: You can try switching to that

j girod: ok:)

j girod: so , at this point i should leave chat and follow you instructions and see how it goes?

Bharat: Or you can try doing that while i stay online with you

j girod: i heard having a browser open causes difficulties for the desktop app...

Bharat: No, it doesnot. There are no issues with it

j girod: ok, as well i tried connecting to chat with Google Chrome, my usual browser ,,but it fail always...hmmm

Bharat: Okay

j girod: ok, let me go and try the uninstall reinstall...i will switch network adapters and see if you are still here...

Bharat: Sure, you can try doing that

j girod: i think i am still here now

Bharat: Yes, we are still connected

j girod:

Bharat: Have you switched network adapters?

j girod: yes

Bharat: Okay

Bharat: Please use CC cleaner tool

j girod: will the cc tool notice CS2 as well, or do I need to unistall them thru the control panel? do they conflict having CS2 indesign and CC indesign on the same computer?

Bharat: Usually, CC and CS2 do not conflict. Are you still using CS2?

j girod: i at first bought the whole CS1 suite, then when it wasnt updated i downloaded the CS2 that was still being offered.

j girod: let me finish the task here then..

Bharat: Sure

j girod: Bharat, after i run the cleaner should i restart the computer before i install again?

Bharat: No, restart is not required

j girod: ok:)

Bharat: You can start downloading CC desktop app from link

Bharat: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-download.html

j girod: ok, thank you

Bharat: You are welcome

Bharat: May i know the download progress?

j girod: unistalled partial 2015 indesign CC, using the cleaner tool now, desktop app uninstalled...

Bharat: okay

j girod: from the chioces in the cleaner window: no way to limit adobe photoshop from being uninstalled. i will have to reinstall it too it seems...

Bharat: It will ask for option.

Bharat: can you please share screenshot of the cleaner window

j girod: Your file was successfully uploaded: cleaner options.jpg.

Bharat: Kindly let me check

j girod: k

Bharat: I am not able to view screenshot. The file does not seems as attached

j girod: Your file was successfully uploaded: cleaner options.jpg.

Bharat: You can select all option, in the next screen you will be asked selective option

Bharat: Have you selected "all" option?

j girod: if i select all my adobe id identifiers are gone on my computer is ok?

j girod: cedentials

Bharat: Yes, however before uninstalling it will ask for confirmation

j girod: ok

j girod: so 2nd screen has options for individual or ALL...i choose ALL, correct?

Bharat: If you select "all" then along with CC, CS6 will also be uninstalled.

j girod: #1. adobe application manager for win XP and Vista #2. camera Raw CC 32bit #3. photoshop CC 32bit #4. adobe preview CC #5. adobe ID credentials

j girod: #6 fix host file

j girod: #7 Clean All

Bharat: You can select option 1, 4, 5, 6

j girod: OH! i can multi select! :D:D:D

Bharat: Yes.

j girod: with comma? or no?

Bharat: no comma

Bharat: Have you been able to do so?

j girod: just a sec, my antiransomeware is blocking the action, i need to allow it

Bharat: okay

Hi!

Thanks Jeffrey and ohmnath for your time and help!

I was away at work, but I just ran a report.

At the very first i had my VPN on, but turned that off the second

and third attempts. Before try 2 and 3 I reinstalled the desktop app.

the 2nd try i attempted ID CC 2017, the 3rd ID CC 2015.

both failed due to "libcef.dll" as seen below.

I do keep things updated.

AS WELL, I do have Adobe CS2 on my computer (which I am not sure if that adds to the problem or not).

This is new territory for me.

Thanks for the help!

=====>

Source

Adobe CEF Helper

Summary

Stopped working

Date

‎6/‎14/‎2017 12:14 AM

Status

More data required

Description

Faulting Application Path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Adobe CEF Helper.exe

Application Version: 4.1.1.202

Application Timestamp: 5934127c

Fault Module Name: libcef.dll

Fault Module Version: 3.2704.1434.0

Fault Module Timestamp: 5798eeba

Exception Code: c0000005

Exception Offset: 0030156a

OS Version: 10.0.14393.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 2beb

Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46

Additional Information 3: 658c

Additional Information 4: 658c5b10bf6dac71bf33c5470aab5cba

Jeff I am sorry you are facing difficulties installing InDesign CC 2017 on Windows 10 64-bit.  You mentioned you have attempted to install InDesign CC 2017 so far what steps have you implemented to resolve the error?

Jeff please review the install log to determine why InDesign CC 2017 is failing to install.  Details on how to locate the install log can be found at Creative Cloud download and install errors​.  Please post any errors you discover to this discussion.

Moving to Creative Cloud Download & Install​ for further assistance.

Regards,

Om