InDesign CC won't open - stuck on 'please wait a moment' in Adobe Application Manager.

Question

I updated InDesign CC to 2015 edition and now when I click on open, it takes me to Adobe Application Manager but then just sits on 'please wait a moment' with a spinning wheel. I have left it for several hours with no change. I have tried shutting down and relaunching both Adobe CC and InDesign and the same thing happens. I have logged out and back in again and the same thing happens. I am running OSX Yosemite.

flyerboyuk · Accepted Answer

I've had this all day.I found a workaround....while it's spinning, click to close it (you'll see very faintly, a login screen under the white window).When it asks 'Yes or No' click no... and rather than it return to its hanging state, the hidden window comes to the front - now login, and all seems to proceed.Hmm... ok - so it let me login, now all has gone .... oh, here we go.I'M IN!

Dotoki2 · Answer

If you have problem with endless "Sign in" loop or "Validating software license" loop or if the message "Please wait for a moment" doesn't disappear after 10 minutes check following steps.On Windows delete or rename following foldersC:\Users\[your user name]\AppData\Local\Adobe\OOBEC:\Program Files (x86)\Common Files\Adobe\SLCacheC:\ProgramData\Adobe\SLStoreThen right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in.On Mac delete or rename following folders~/Library/Application Support/Adobe/OOBE (in user Library folder)/Library/Application Support/Adobe/SLCache (in main Library folder)/Library/Application Support/Adobe/SLStoreThen launch any CC application and Sign in.

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