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inDesign CS5.5 install - stalled

New Here ,
Dec 05, 2011 Dec 05, 2011

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Dell computer - Windows 7 - 4GB RAM -

Gets stuck on INITIALIZING INSTALLER - no further movement / new purchase / could my disk be screwed up?

any suggestions?

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LEGEND ,
Dec 06, 2011 Dec 06, 2011

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Unlikely. The installer getting stuck usually means that a componnet is missing or that there is a permission problem on your temp folder.... Impossible to tell based on so little info.

Mylenium

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Adobe Employee ,
Dec 06, 2011 Dec 06, 2011

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Sandepen to verify your installation media is not damaged please try copying the contents to your hard drive.  If it copies successfully then your disc is good.  Beyond that there are plenty of suggestions within Troubleshoot installation | CS5, CS5.5.

Once the files are copied I would recommend starting with that document and let us know if you have any questions.

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